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Player Support

If you have any questions, please contact our customer support department as follows:

 


Customer Support information:

Contact Info
Toll Free Phone: 1-800-646-0838
(Sales Department)
Outside US and Canada Phone: 1-604-288-5977
(Sales Department)
Toll Free Phone: 1-866-458-8205
(Technical Support)
Outside US and Canada
Phone:
1-604-288-0989
(Technical Support)
Fax: 1-877-642-3046
E-mail: sales@gamecities.com

FAQs

1 How much does it cost to set up my own Casino?
2 Why do other turnkey casinos cost thousands but you only charge €1499?
3 How much will I make from my Casino?
4 Do I need to know programming to build my casino?
5 What will my Casino look like?
6 What kind of games will my Casino have?
7 Is my Casino legal?
8 Can I lose any of my own money?
9 Can I play at my own casino?
10 How and when do I receive profits from my Casino?
11 What is your refund policy?

How much does it cost to set up my own casino?

The LITE package is €749 one-time and the PREMIUM package is €1499 one-time. We have also launched a POKER package for €799 one-time. POKER packages are recommended for those who prefer to just offer the ever popular multiplayer poker. All packages except for POKER includes our full suite of games, including the most realistic 3-D graphics casino software on the Internet today.

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Why do other turnkey casinos cost thousands but you only charge €1499?
It's quite simple, actually. While you earn 40% of net winnings from your casino, we make a small percentage as well - about 10%. Therefore, by charging as little as possible, we ensure that thousands of Internet users, with no programming skills, can start their own online casino with little investment. More importantly, we believe your money is better spent in marketing your casino than in exorbitant setup fees!" Afterall, the more you promote your casino, the more money we stand to make.

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How much will I make from my Casino?
If you choose the Lite version, you receive 30% of your Casino GROSS gaming revenue. If you select the Premium version, you receive 40% of your Casino GROSS gaming revenue. As you probably know, gross gaming revenue is simply total deposits minus total cash outs (players' winnings). Do NOT be fooled by other sites that offer higher commissions on NET gaming revenue. This means that they will deduct fees for credit card transactions, holdbacks, chargebacks, hosting, customer service, etc. that can easily amount to more than half of your commissions.

In the event that your casino suffers a gross loss, it will be carried forward and deducted against gross revenue on the following month. At no time, will you be required to pay for potential losses generated by your players.

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Do I need to know programming to build my casino?
Absolutely not. Our software is 100% web driven. The entire setup is
point-and-click and you will not not be required to download or setup any
special software.

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What will my Casino look like?
You can choose from a variety of templates with different background themes. Your logo and the text about your casino is fully customizable. We are constantly creating new templates so that your casino will look unique. You can also change templates at any time free of charge, to give your casino a fresh new look.

You can view samples of recently completed sites at our homepage but we strongly recommend that you sign up for an account and sample our builder software.

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What kind of games will my Casino have?
Games are can be played in two modes: Flash mode or Download mode.

Flash Games (Lite & Premium casinos)
Download Games (Premium casinos only)

We are constantly adding new games. Please check out our homepage regularly for updates.

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Is my Casino legal?
Yes. We have spent hundreds of thousands to setup the proper licensing and structure offshore to conduct a legal casino online. Your casino will be operating under our Internet gaming license which is issued by the government of Curacao.

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Can I lose any of my own money?
No. Operating a casino can be a risky venture and requires substantial capital to ensure prompt payment to winning players. We have secured a large sum of deposit with our banks and we will take care of all the financial obligations of your casino. The worst that can happen is that you may not make any money at the end of the day. We are your safety net!

Can I play at my own casino?
Of course. In fact, it is more advantageous for you to play at your own casino because you profit a portion of your losses since you are both the house and the player!

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How and when do I receive profits from my Casino?
Payments are made via Neteller within 15 days after the close of a calendar month. We have to keep money accumulated for one calendar month to allow for the money to transfer through to us on the credit card system. Since banking needs to be done offshore, it takes a little longer for funds to route. For commissions over $1,000, wire payment can be requested.

In addition, the minimum payout is $100, meaning if your account has less than $100 at the close of the month, it will be carried over to the next month. In other words, you won't get your first check until you have earned $100 in commission.

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What is your refund policy?
If you purchase one of our packages, you will receive full access to download the source files of all our copyrighted website template themes. As such, all GameCities packages are NON-REFUNDABLE once your account is activated and we recommend that all users try out our fully-functional demo version before buying. In rare cases, we may, at our discretion, provide a refund due technical problems or incompatabilites. For more details of our refund policy, click here.

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